FAQs
What are the available payment collection services offered by FlashPay?
FlashPay offers various payment collection services such as QRPH (Person-to-Merchant and Person-to-Person), OTC Collection Services (Cebuana Lhuillier, Palawan Pawnshop, MLhuillier, 7/11 and SM), Web Payment Services (GCash, Maya and Coins.Ph), iBanking Services and cross-border payment and services.
What are the available payment payout services offered by FlashPay?
FlashPay offers payout services such as InstaPay and PESONet. InstaPay transfer is real-time and has a maximum transfer amount of Php 50,000.00 per transaction. On the other hand, PESONet transfers are credited to your receipt account on the same day and there is no maximum amount limit per transaction.
How can merchants apply for a FlashPay payment service?
Interested companies and merchants needs to submit the due diligence documents and undergo with the Know-Your-Merchant onboarding process of FlashPay.
How long does it take before my application be a merchant be approved?
If all business requirements are complete, FlashPay can finish the process in 3 working days.
What are the benefits of being a FlashPay Merchant?
FlashPay provides competitive percentage and fixed rate arrangements, industry-standard settlement cycles, a reliable IT system, and various payment channels that are tailored to fit your business needs.
Is there any cost to apply as a FlashPay merchant?
There is no fee to apply as a FlashPay merchant. Also, we do not charge any integration fees, system maintenance fees and annual fees.
How can merchant contact FlashPay for any comments, inquiries, or suggestions?
FlashPay team can be reached out between Monday to Friday from 9AM to 6PM. Also, for any comments, inquiries and suggestions, Merchants and Customers can call (02) 8539 5866, email us at cs-pay-ph@flashfin.com, or connect us via our website at https://www.flashpay.com.ph.
How can I register for a FlashPay E-wallet?
New users need to download and register for the Flash Express App and upgrade their account to a FlashPay wallet.
How long will my FlashPay E-wallet be approved?
The timeline for FlashPay E-wallet application takes between 1 and 2 business days to process.
How will I know if my account has been verified?
FlashPay will send you a welcome email or send you a text message that your account has been approved.
What types of IDs are allowed for account verification?
Acceptable IDs are Driver's License, National ID, Pag-ibig ID, Passport, PhilHealth ID, Postal ID, SSS ID, TIN ID, UMID ID, Voters ID, and ACR/AEP for Foreign Nationals.
What are the available services under FlashPay E-wallet?
Currently, the available services are FlashPay wallet-to-wallet transfer, top-up or cash-in, and transfer out or cash-out via bank transfer.
Products
- QRPH
- OTC Collection
- E-wallet Payment
- Payouts
- IBanking
- Cross-border Payments
Company
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Headquarter:11F Robinsons Cyber Sigma, Lawton Ave., Mckinley West, Taguig, Metro Manila Philippines 1634
FAQs Terms and Conditions Privacy Policy Consumer ProtectionFlashPay is regulated by the Bangko Sentral ng Pilipinas with email address consumeraffairs@bsp.gov.ph